Scammed or not paid by a freight broker? File a complaint, free
You hauled the load. You should get paid for it. FreightBrokerComplaint.com is a free, carrier-first service from Logistical Forwarding Solutions: you file, we investigate and contact the broker on your behalf, at no charge.
File a complaint against a freight broker at FreightBrokerComplaint.com
We built FreightBrokerComplaint.com because carriers kept calling us with the same story: the load delivered, the paperwork went in, and the money never came. Or the broker on the rate confirmation turned out to be somebody else. Or a company they trusted disappeared and came back under a new name.
Filing is free. There is no membership and nothing to buy. You tell us what happened and upload your paperwork privately. We open a case, give you a private case number, investigate the facts, and contact the broker or company on your behalf to get their side and work toward a resolution. All at no charge to you.
- Free to file and free to investigate
- We contact the broker on your behalf
- Your documents stay private
- Facts first: allegations stay allegations until they're checked
Opens FreightBrokerComplaint.com in a new tab. Complaints are allegations until the facts are reviewed. No outcome or payment is guaranteed.
Did any of this happen to you?
These are the problems carriers bring to FreightBrokerComplaint.com most often. If one of them is yours, you are in the right place.
- The broker didn't pay. You delivered, sent the invoice and the proof of delivery, and the money never came.
- You were double brokered. The company that gave you the load was not the company that had the freight.
- A chameleon company. A broker or carrier closed down after unpaid bills and came back under a new name or a new MC number.
- Someone used a fake identity. A caller or email used a real broker's name, or your own MC and USDOT numbers, to book or steal freight.
- Cargo theft or diversion. A load was picked up under false pretenses or sent somewhere it was never supposed to go.
- Charges taken out that you never agreed to. Deductions, "offsets" or rate changes that are not on the signed rate confirmation.
- A load you lost money on. You were left holding fuel, tolls and time on a load that turned out to be a scam.
- A disputed report about your company. A freight reputation report about you that you believe is wrong.
How filing a freight broker complaint works
Gather your paperwork
Pull together the rate confirmation, bill of lading, proof of delivery, your invoice, and every email, text and call log about the load. Write down dates and names while you still remember them.
File for free at FreightBrokerComplaint.com
Go to FreightBrokerComplaint.com and tell us who you are, who the other company is, and what happened. It opens in a new tab so you can keep this page.
We open your case
Your paperwork stays private. You get a private case number and a private link to follow your case. Nothing you upload is posted publicly.
We investigate and contact the broker for you
An investigator reviews your documents, separates what the paperwork proves from what is still an allegation, and contacts the broker or company on your behalf to get their side and work toward a resolution. There is no charge for this.
We point you to the official routes when they fit
Some cases also belong with FMCSA's Complaint Center, a claim against the broker's bond or trust fund, or a report to law enforcement. We tell you which ones fit what happened and help you get your paperwork ready.
Your options when a freight broker won't pay
There is no single answer for every case. These are the routes carriers use most. When you file at FreightBrokerComplaint.com, we work out which ones fit your case.
Talk to the broker in writing
Send the invoice, proof of delivery and rate confirmation again, in writing, with a clear due date. When you file with us, we contact the broker on your behalf.
Claim against the broker's bond or trust
Every licensed property broker must keep $75,000 in financial security, either a BMC-84 surety bond or a BMC-85 trust fund (49 CFR 387.307). A claim goes to the bond or trust provider, not to FMCSA.
File with FMCSA
FMCSA's Complaint Center takes complaints about brokers and carriers. It builds a record; it does not collect your money for you.
Report fraud and theft
Identity theft, impersonation and stolen cargo are crimes. FMCSA lists where to report them on its broker and carrier fraud page, including the FBI's Internet Crime Complaint Center.
Read the step-by-step guide
Our most-read article walks through filing a complaint against a freight broker with FMCSA, one step at a time.
Learn the warning signs
Double brokering, chameleon companies, fake rate confirmations and identity theft, and how to check a broker before you haul.
Why a carrier-first company runs a complaint service
We are a carrier-first company. Everything we do has to pass one test: does it help keep the small trucking company alive?
A single unpaid load can take a one-truck company under. The fuel is already paid, the driver is already paid, and the insurance payment is still due. A carrier in that spot needs a place to turn that costs nothing and tells the truth. That is why filing is free, and why it will stay free.
FreightBrokerComplaint.com is part of the same family as Freight University, where carriers learn to vet brokers before they haul, and the broker and rate review that comes with our dispatch service.
- Free to file, now and later
- Facts before conclusions
- No public lists of accused companies
- Built by people who have moved freight for more than 25 years
Fair to everyone, including the other side
A complaint is an allegation, not a finding. Sometimes a broker disputes delivery, says an invoice never arrived, or claims an offset. Sometimes the company on the paperwork was impersonated and is a victim too.
So every investigation starts with your documents and keeps track of what is proven, what is disputed and what is still unknown. FreightBrokerComplaint.com does not publish lists of accused companies, and the number of complaints against a company is not treated as proof of anything.
We can't promise you will be paid. No honest service can. What we do is investigate, contact the other side for you, and help you take the next step with your paperwork in order.
FreightBrokerComplaint.com is not a government agency, a law firm, a surety or a debt collector, and it is independent of FMCSA. For legal advice about a specific claim, talk with a transportation attorney.
The National Transportation Attorney Network
Some cases need more than a complaint. When yours does, the National Transportation Attorney Network is the next step: a carrier-first directory of attorneys who work in transportation, trucking and logistics law, in all 50 states and DC.
It is free for carriers, and it works hand in hand with Freight Broker Complaint. The investigation comes first, so you walk in with your documents already in order.
Opens nationaltransportationattorneynetwork.com in a new tab. The network and LFS are not law firms and do not give legal advice.
Lost money on a load? Start your complaint today.
The sooner you file, the fresher the paperwork, the call logs and the names. Filing takes a few minutes, and the investigation costs you nothing.
Questions and answers
Is it free to file a freight broker complaint?
Yes. Filing at FreightBrokerComplaint.com is free, and so is the investigation. You don't need to be an LFS customer or buy anything.
How do I file a complaint against a freight broker?
Gather your rate confirmation, bill of lading, proof of delivery, invoice and messages, then file at FreightBrokerComplaint.com. You can also file with FMCSA's Complaint Center. Our step-by-step guide walks through the FMCSA process.
Will you contact the freight broker for me?
Yes. Once you file, an investigator reviews your paperwork and contacts the broker or company on your behalf to get their side and work toward a resolution. There is no charge.
What can I do if a freight broker didn't pay me?
File at FreightBrokerComplaint.com. We investigate and contact the broker on your behalf at no charge. Depending on the case, a claim against the broker's $75,000 bond or trust fund, an FMCSA complaint, or a transportation attorney may also fit, and we help you see which.
What is double brokering?
Double brokering is when a company takes a load and re-brokers it to another carrier without the shipper's or original broker's knowledge, often under a false identity, and then keeps the money. The carrier who hauled it is frequently the one left unpaid. Read more on our freight fraud page.
What is a chameleon company in trucking?
A chameleon company is a broker or carrier that shuts down to escape debts, safety problems or complaints, then starts again under a new name, a new MC number or a new USDOT number. Checking a company's history before you haul is the best defense.
Will filing a complaint get my money back?
There is no guarantee, and no honest service can promise one. What we do is investigate, contact the broker for you, and point you to the right route, such as a bond claim or an FMCSA complaint.
Will my complaint be posted publicly?
No. Your documents stay private, and FreightBrokerComplaint.com does not publish lists of accused companies. Every complaint is treated as an allegation until the facts are reviewed.
Who runs FreightBrokerComplaint.com?
It is a carrier-first service of Logistical Forwarding Solutions LLC, the company behind Freight University. It is not a government agency, law firm, surety or debt collector.
Related
National Transportation Attorney Network
The National Transportation Attorney Network is a carrier-first directory of transportation attorneys, built for one purpose: helping the carrier first.
How to File a Complaint Against a Freight Broker
How to file a complaint against a freight broker: the FMCSA Complaint Center, bond claims, and free help when a broker won't pay.
Freight fraud and trucking scams: how to spot them
Freight fraud takes money from carriers, brokers and shippers alike, and a small trucking company can't afford to lose even one load.
Chameleon Carriers and Double Brokering: How They Work and How to Spot Them
How chameleon carriers and double brokering schemes work, the public-record warning signs to check before every load, and where to report freight fraud.
Join the LFS carrier network
The LFS network is a group of trucking companies that LFS manages and keeps compliant. Each company keeps its own authority, its own name and its own trucks.
Freight Broker Not Paying? What Carriers Can Do Next
Freight broker not paying? How to document the load, file a private complaint for review, claim on the broker bond or trust and report it to FMCSA.
Want to talk it through first?
If you're not sure where to start, tell us what happened and someone on the LFS team will point you in the right direction. To file the complaint itself, use FreightBrokerComplaint.com.
Prefer the phone? Call 901-205-9679.